Contact & Grievance Redressal
How to reach us, and how to escalate if something has gone wrong. The grievance officer named here is a requirement of the Consumer Protection (E-Commerce) Rules 2020 and India's information technology rules — it is not a formality, and the timelines below are obligations we are held to.
Business details
Registered name: [TO BE PROVIDED BY INNOCENCE] Registered address: [TO BE PROVIDED BY INNOCENCE] GSTIN: [TO BE PROVIDED BY INNOCENCE] Store address: [TO BE PROVIDED BY INNOCENCE]
Customer support
Email: [TO BE PROVIDED BY INNOCENCE] Phone: [TO BE PROVIDED BY INNOCENCE] Hours: [TO BE PROVIDED BY INNOCENCE] For anything about an order, use your order number — it is the fastest route to an answer.
Grievance Officer
Name: [TO BE PROVIDED BY INNOCENCE] Designation: [TO BE PROVIDED BY INNOCENCE] Email: [TO BE PROVIDED BY INNOCENCE] Phone: [TO BE PROVIDED BY INNOCENCE] Address: [TO BE PROVIDED BY INNOCENCE] Write to the grievance officer if a complaint has not been resolved through normal support, or if your complaint concerns how your personal data has been handled.
How long we take
We acknowledge a grievance within 48 hours of receiving it, and resolve it within one month. If a complaint will take longer than that, we will tell you why and what we are doing about it.