Contact & Grievance Redressal
Effective 3 September 2026. Issued by Gireeja Jewels (GSTIN 10BZVPS1962C1ZA), trading as Innocence, Bageshwari Bhawan, S.K. Puri, Boring Road, Patna – 800001, Bihar, India.
8.1 Business and Registration Details
Registered / Legal Name Trading Name: Innocence Registered Office: Bageshwari Bhawan, S.K. Puri, Boring Road, Patna – 800001, Bihar, India Store Address: Bageshwari Bhawan, S.K. Puri, Boring Road, Patna – 800001, Bihar, India GSTIN: 10BZVPS1962C1ZA
8.2 Customer Support
Email: info@innocence.co.in Phone: +91 93343 32580 Hours: Monday to Friday, 11:00 a.m. to 5:00 p.m. IST For any query relating to an existing Order, please quote Your order number — this allows Us to assist You most efficiently.
8.3 Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, We have appointed a Grievance Officer to address complaints that cannot be resolved through Our standard customer support channel, and complaints concerning the handling of Your personal information. Name: Mr. Shashi Shankar Designation: Grievance Officer Email: help@innocence.co.in Phone: +91 98520 21286 Address: Bageshwari Bhawan, S.K. Puri, Boring Road, Patna – 800001, Bihar, India We will acknowledge a grievance within 48 (forty-eight) hours of receipt and endeavour to resolve it within one month of receipt. Where a complaint requires longer to resolve, We will inform You of the reason for the delay and the steps being taken to address it.