Terms & Conditions
Effective 3 September 2026. Issued by Gireeja Jewels (GSTIN 10BZVPS1962C1ZA), trading as Innocence, Bageshwari Bhawan, S.K. Puri, Boring Road, Patna – 800001, Bihar, India. These Terms govern Your use of the Innocence website and mobile application and any Order placed through either.
2.1 Acceptance and Contracting Entity
These Terms & Conditions (“Terms”) constitute a legally binding agreement between You and Gireeja Jewels (GSTIN 10BZVPS1962C1ZA), registered at Bageshwari Bhawan, S.K. Puri, Boring Road, Patna – 800001, Bihar, India, trading under the brand name Innocence (“Seller”), governing Your access to and use of the Platform and any Order placed through it. By browsing the Platform, creating an account, or placing an Order, You acknowledge that You have read, understood and agree to be bound by these Terms, the Privacy Policy, the Cookie Policy and all other policies referenced herein, each of which is incorporated by reference. If You do not agree to any part of these Terms, You must discontinue use of the Platform immediately.
2.2 Eligibility
The Platform is intended for use by persons who are at least 18 years of age and who are competent to enter into a binding contract under the Indian Contract Act, 1872. By using the Platform, You represent and warrant that You meet this requirement. We reserve the right to refuse service, terminate accounts, or cancel Orders at Our sole discretion where We have reason to believe this requirement is not met.
2.3 Pricing and the Live Gold Rate Mechanism
This is the most material commercial term governing purchases on the Platform: prices displayed for gold jewellery are not fixed and are computed dynamically. Each product's price is derived from (i) the prevailing gold rate on the date and, where applicable, at the time of computation, (ii) the net weight and purity (karatage) of the piece, (iii) applicable making charges, (iv) the value of any diamonds, gemstones or other embellishments, and (v) Goods and Services Tax and any other applicable levies. Because the underlying gold rate fluctuates, the displayed price for an identical piece may differ from one day to the next, and occasionally within the same day. Prices shown to You while browsing the catalogue, saved in a wishlist, or held in a shopping cart are indicative only and do not constitute a binding offer capable of acceptance. The price that binds both parties is exclusively the price displayed on the order confirmation screen at the moment You complete checkout and payment is authorised. We are under no obligation to honour a price quoted or displayed to You during an earlier visit to the Platform, and no claim shall lie against Us in respect of any such difference.
2.4 Formation of Contract
The addition of a product to Your cart, or the saving of a product to Your wishlist, does not constitute an order and creates no obligation on Our part. Submission of an Order through the Platform constitutes an offer by You to purchase the relevant product(s) on these Terms. No contract of sale comes into existence between You and Us unless and until We have confirmed the Order and successfully processed payment. We reserve the right, acting reasonably, to decline or cancel an Order in circumstances including but not limited to: (a) the product has been sold in-store or through another channel prior to confirmation; (b) a listing carried a manifest pricing, weight or descriptive error; (c) We are unable to verify the delivery address or Your identity; (d) suspected fraudulent, unlawful or abusive activity is associated with the Order or the account placing it; or (e) circumstances of Force Majeure as described in Section 9. Where payment has already been received in respect of a declined or cancelled Order, We shall refund the full amount paid to the original payment method within the timelines set out in Section 5.
2.5 Made-to-Order and Customised Pieces
Any piece that is manufactured to Your specification, resized, engraved, or produced from a design supplied by You (“Customised Product”) is manufactured exclusively for You and, by its nature, cannot be resold in the ordinary course of Our business. Save as required by Applicable Law, Customised Products are not eligible for return, exchange or cancellation once production has commenced, except where the piece is defective or does not conform to the agreed specification. Any deposit collected against a Customised Product order shall be adjusted against the final invoice value; the specific terms applicable to such deposit (including forfeiture on cancellation after production commencement) shall be communicated to You in writing at the time the Order is placed and shall be deemed incorporated into these Terms in respect of that Order.
2.6 Hallmarking, Certification and Product Description
All gold jewellery sold through the Platform is BIS-hallmarked and bears a Hallmark Unique Identification (HUID) number in accordance with the Bureau of Indian Standards' mandatory hallmarking framework. Diamond and gemstone products above the applicable carat-weight threshold are accompanied by a certificate issued by a recognised gemological laboratory. As each piece of handmade jewellery is produced individually, stated weights and dimensions are accurate within normal manufacturing tolerances customary to the trade, and minor variation between pieces of the same design is to be expected and does not constitute a defect. Photographic and on-screen representations are provided for illustrative purposes; colour reproduction may vary from the physical product due to lighting, photographic conditions and the display characteristics of Your device, and does not, of itself, constitute misrepresentation.
2.7 Account Registration and Security
You are responsible for maintaining the confidentiality of Your account credentials and for all activity that occurs under Your account, whether or not authorised by You. You agree to notify Us immediately at info@innocence.co.in if You become aware of any unauthorised use of Your account or any other breach of security. We reserve the right to suspend or terminate any account We reasonably believe is being used in a fraudulent, unlawful or abusive manner, without prejudice to any other rights or remedies available to Us.
2.8 Acceptable Use
You agree that You shall not, whether directly or through any third party: resell, or offer for resale, products acquired through the Platform in a manner that would constitute unauthorised commercial redistribution; scrape, harvest, mirror, republish or otherwise extract the Platform's catalogue, photography, pricing or other Content without Our prior written consent; interfere with, disrupt, or attempt to gain unauthorised access to the Platform, its servers, or any network connected to the Platform; use any AI assistant, chat, review or feedback feature made available on the Platform to submit content that is unlawful, defamatory, obscene, misleading, or that infringes the rights of any third party. We reserve the right to remove any Content submitted in breach of this clause and to suspend or terminate the access of any User responsible for such breach, without liability to You.
2.9 Intellectual Property
All Content, together with the Innocence name, logo and associated trade dress, is the property of the Company or its licensors and is protected under applicable Indian intellectual property law, including the Copyright Act, 1957 and the Trade Marks Act, 1999. Nothing in these Terms grants You any right, title or licence in respect of such Content or marks other than a limited, revocable, non-transferable licence to view the Platform for Your personal, non-commercial use.
2.10 Limitation of Liability
Nothing in these Terms shall operate to exclude or limit any right You are entitled to under the Consumer Protection Act, 2019, or any other Applicable Law that cannot lawfully be excluded or limited. Subject to the foregoing, and to the maximum extent permitted by Applicable Law, Our aggregate liability to You arising out of or in connection with any Order shall not exceed the amount actually paid by You for that Order, and We shall not be liable for any indirect, incidental, consequential or special loss, including loss of profit, business opportunity or goodwill, whether arising in contract, tort (including negligence) or otherwise.
2.11 Indemnity
You agree to indemnify and hold harmless the Company, its officers, employees and agents from and against any claim, liability, loss, damage or expense (including reasonable legal fees) arising out of Your breach of these Terms, Your violation of Applicable Law, or Your infringement of the rights of any third party in connection with Your use of the Platform.
9.1 Governing Law and Jurisdiction
These policies, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India. Subject to Section 9.2, the courts at Patna, Bihar shall have exclusive jurisdiction over any such dispute.
9.2 Dispute Resolution
In the event a dispute is not resolved through Our grievance redressal mechanism under Section 8, either party may refer the dispute to mediation or, failing amicable resolution within 30 (thirty) days of such reference, to arbitration by a sole arbitrator appointed by mutual agreement, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Patna, Bihar, and the language of arbitration shall be English. Nothing in this clause shall restrict Your right to approach a consumer forum or commission under the Consumer Protection Act, 2019, or any other right that cannot lawfully be excluded.
9.3 Force Majeure
We shall not be liable for any delay or failure to perform Our obligations under these policies where such delay or failure results from causes beyond Our reasonable control, including acts of God, natural disaster, fire, flood, epidemic or pandemic, strikes, civil unrest, war, act of government, courier or logistics network disruption, or failure of third-party payment, telecommunications or internet infrastructure.
9.4 Severability
If any provision of these policies is held by a court or tribunal of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if it cannot be so modified, shall be severed, and the remaining provisions shall continue in full force and effect.
9.5 Entire Agreement
These policies, together with any Order-specific terms communicated to You in writing, constitute the entire agreement between You and Us in relation to their subject matter and supersede all prior understandings, whether written or oral, relating to that subject matter.
9.6 Assignment
We may assign, transfer or subcontract Our rights and obligations under these policies, in whole or in part, to any affiliate or successor entity, including in connection with a merger, acquisition or sale of assets, without Your consent, provided that such assignment does not reduce the protections available to You under Applicable Law. You may not assign or transfer Your rights or obligations under these policies without Our prior written consent.
9.7 No Waiver
No failure or delay by Us in exercising any right or remedy under these policies shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of a right or remedy preclude any further exercise of that or any other right or remedy.
9.8 Amendments
We reserve the right to amend these policies at any time to reflect changes in Our business practices or Applicable Law. The version published on the Platform at the time You place an Order shall govern that Order. Material changes will be notified to registered Users within the Platform or by email.
9.9 Notices
Any formal notice required to be given under these policies shall be sent, in Our case, to info@innocence.co.in or help@innocence.co.in as appropriate, and in Your case, to the email address or postal address registered on Your account. Notices shall be deemed received 24 (twenty-four) hours after transmission by email, or 5 (five) business days after posting by registered post. This document was last updated on 3 September 2026 and reflects the version of the Terms & Conditions, Privacy Policy, Cookie Policy, Cancellation, Returns, Exchange & Refund Policy, Shipping & Delivery Policy, Account Deletion Policy and Grievance Redressal Mechanism in force as of that date for Innocence, operated by Gireeja Jewels. This document has been prepared for Innocence's internal legal review and production deployment and should be confirmed by qualified legal counsel prior to publication, particularly in respect of tax, data-protection and dispute-resolution provisions, which are subject to change under Indian law.