Our Policies
Every policy governing purchases from Innocence, in one place. Each links to the full text, which is transcribed from the legal document issued by Gireeja Jewels and effective 3 September 2026.
Terms & Conditions
How an order becomes a contract, how the live gold rate determines the price that binds, and the terms covering made-to-order pieces. See /policies/terms-and-conditions.
Cancellation, Returns & Refund
Cancelling before dispatch, the 7-day return and 15-day exchange windows, faulty items, and how and when a refund reaches you. See /policies/cancellation-refund.
Shipping & Delivery
Dispatch timelines, insurance in transit, delivery against signature, and failed delivery attempts. See /policies/shipping-policy.
Privacy & Cookies
What we collect, what we do not, who we share it with, and your rights over it. See /policies/privacy-policy and /policies/cookie-policy.
Account Deletion
How to delete your account and what we are required to retain. See /policies/account-deletion.
Contact & Grievances
Customer support, and the Grievance Officer appointed under the Consumer Protection (E-Commerce) Rules 2020. See /policies/contact-us.